Returns and Refunds Policy

We are always here to help our customers, and we understand that on occasion, purchased items need to be returned.

Under the Consumer Rights Act, customers have a 14-day right to cancel, this legal right under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013.

We are happy to accept returns for orders within 30 days of purchase for a full refund (excluding delivery charges), after an inspection of the product is performed. Items are required to be unopened, undamaged, and in their original condition and packaging. For glasses or sunglasses, they must be unused, in their original condition, and have the security tag attached. Returns for glasses or sunglasses cannot be accepted if the security tag has been removed. Regrettably, we are unable to accommodate returns for solutions, sprays and eye drops, unless you have received the incorrect product. Please note that we are unable to accept returns or exchanges for custom made-to-order contact lenses, or prescription glasses/sunglasses, once your order has been processed. These are bespoke made-to-order products and are therefore exempt from the standard cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This does not affect your statutory rights under the Consumer Rights Act 2015. If you have received an incorrect product, our Customer Service team will be happy to assist in line with your statutory rights. All returns are subject to customer paid postage, and a receipt or proof of postage is required.

If we have made a mistake with your order, then we will be happy to offer a refund of all costs, including any delivery charges, as well as free returns to us.