Re Order
Re-order
We understand the importance of receiving your order promptly and securely, which is why at The Optical Store we offer a range of delivery options to suit your preferences.
Please find detailed information below regarding our current delivery methods and policies.
Standard Delivery
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Express Delivery
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|---|---|---|
| Service | Royal Mail Standard Tracked | Royal Mail Tracked |
| Delivery Time | 3 – 5 working days ¹ | 1 – 2 working days ¹ |
| Cut Off | *Orders placed before 20:00 (Mon-Fri) are processed the same day. Orders placed after this time, or on weekends / UK public holidays, will be processed next working day. | *Orders placed before 14:00 (Mon-Fri) are processed the same day. Orders placed after this time, or on weekends / UK public holidays, will be processed next working day. |
| Order Over £60 | Free | £5.99 |
| Order Under £60 | £3.99 | £8.99 |
| Availability |
All in-stock items Excludes custom made-to-order lenses or items which show a specified dispatch time on their product page before adding to basket |
Selected in-stock products only Shown at checkout if this option is available |
|
Express Delivery
|
|
|---|---|
| Service | Royal Mail Tracked |
| Delivery Time | 1 – 2 working days ¹ |
| Cut Off | *Orders placed before 14:00 (Mon-Fri) are processed the same day. Orders placed after this time, or on weekends / UK public holidays, will be processed next working day. |
| Order Over £60 | £5.99 |
| Order Under £60 | £8.99 |
| Availability | Selected in-stock products only Shown at checkout if this option is available |
1Working days are defined as Monday-Friday and exclude any UK bank holiday
Free Standard Delivery on Orders Over £60
Enjoy the convenience of free Standard Delivery on all orders over £60! Simply stock up on your favourite contact lenses and we’ll take care of the shipping costs for you. It’s our way of showing appreciation for your loyalty and trust in The Optical Store.
Additional Information
- Delivery times are estimated and may vary depending on external factors such as weather conditions, courier delays and your location which includes (but not limited to) the Channel Islands, Isle of Man, Isle of Wight, Scottish Highlands, Scottish Islands, and Northern Ireland.
- Delivery times are subject to Royal Mail’s terms and conditions and operational capacity.
- Orders placed after the stated cut off times, or on weekends/UK public holidays, will be processed the next working day.
- We currently only offer shipping within the UK. For international shipping enquiries, please contact our customer support team.
- If an item is not in stock upon placing an order, you will receive communication via email to confirm anticipated delivery times, as well as your right to cancel the order for a refund if the anticipated delivery times do not meet your requirements.
- Please wait 5 working days before contacting us with any standard delivery queries, and 2 working days before contacting us with any express delivery queries.